Last updated: 15 August 2026
This policy applies to all bookings with Hair by Sam – Samet Zili Hairdresser in Victoria, Central London.
By booking an appointment and paying the booking deposit, you accept these terms. Nothing in this policy limits or excludes your statutory consumer rights under UK law.
A £50 booking deposit is required to secure your appointment.
The deposit reserves professional appointment time specifically for you and is subject to the cancellation and no-show terms below.
Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.
If you do not attend your appointment and provide no notice, the £50 deposit may be retained to reflect the appointment time reserved and any reasonable loss caused by the missed appointment.
Repeated no-shows may result in full or increased prepayment being required for future appointments, or future bookings being declined.
If Hair by Sam cancels your appointment, we will make reasonable efforts to offer an alternative date.
If a suitable alternative cannot be agreed, your deposit will be refunded or transferred to another appointment according to your preference.
For colour, balayage, bleach, colour correction, keratin or hair extension services, you must provide accurate information about your hair and previous treatments, including where relevant:
Photographs supplied before your appointment are used to help assess the likely service, appointment time and starting point.
If the hair presented on the day is materially different from the information or photographs supplied, we may:
If important information was not disclosed and this prevents the booked service from safely or reasonably proceeding, the deposit may be retained where this reasonably reflects the appointment time reserved and any resulting loss.
Please arrive on time for your appointment.
If you arrive late, we will make reasonable efforts to provide your service on the same day. However, delays may occur and the time available for your service may be reduced.
If there is insufficient time to complete the planned service safely and professionally, the service may need to be adjusted or rescheduled.
If significant lateness prevents the appointment from going ahead, the deposit may be retained where appropriate to reflect the appointment time reserved and any reasonable loss incurred.
If you have a genuine concern following any hair or hair extension service, please contact Hair by Sam as soon as reasonably possible.
Our normal process is:
We ask that Hair by Sam is given a reasonable opportunity to inspect the service and, where appropriate, correct the issue.
Important: Please contact us before having the hair cut, coloured, toned, bleached, removed, reapplied or otherwise altered by another salon, hairdresser or third party.
If another person alters the hair before we have had a reasonable opportunity to inspect it, this may make it difficult or impossible to determine the cause of the original concern and may affect our ability to offer corrective work.
If you have a concern following a hair extension service, please contact us promptly so that the natural hair and extensions can be professionally inspected.
This may include concerns relating to application, bonds, placement, blending, colour matching or the supplied extension hair.
Where there is a genuine issue with the application or service provided by Hair by Sam, appropriate corrective work will normally be offered where reasonably possible.
Clients are responsible for following the professional aftercare instructions provided.
Problems caused by incorrect aftercare, unsuitable products, excessive pulling, incorrect brushing, failure to attend recommended maintenance appointments or alterations carried out by another person may not be considered a fault with the original service, depending on the circumstances.
Nothing in this section affects any statutory consumer rights that may apply to the services or hair extension products supplied.
Hair by Sam does not normally provide refunds simply because a client changes their mind after a personalised service has been completed as agreed.
This includes changes of preference regarding haircut length or style, hair colour, brightness, tone, balayage placement, hair extension length or hair extension density where the service supplied was consistent with what was agreed during the consultation.
Our normal remedy for a genuine service concern is to inspect the hair and, where appropriate, provide reasonable corrective or repeat work.
Cash refunds are not normally provided where:
If corrective or repeat work is impossible, cannot reasonably be completed within a reasonable time, or would cause significant inconvenience, any further remedy will be considered in accordance with applicable UK consumer law.
Nothing in this policy limits or excludes your statutory consumer rights under UK law.
The health and condition of the hair and scalp will always be considered before significant chemical or technical services.
Samet reserves the right to refuse, postpone or modify any service that he reasonably considers unsafe or unsuitable for the current condition of the client’s hair or scalp.
Where appropriate, an alternative service, treatment, strand test or progressive hair plan may be recommended.
Hair by Sam is a professional balayage and hair colour salon where professional colour, toner, bleach, lightener and other technical colour products are regularly used.
If you are attending a balayage, highlights, hair colour, bleach, toner or colour-correction appointment, we strongly recommend arriving in suitable clothing.
Please avoid wearing valuable, delicate, designer or light-coloured clothing to technical colour appointments.
Professional hair colour and lightening products can permanently stain certain fabrics. Although professional protective capes are used and reasonable precautions are taken throughout the service, accidental contact with colour products may occasionally occur.
Hair by Sam cannot accept responsibility for staining or damage to unsuitable clothing where reasonable professional precautions have been taken.
Nothing in this provision excludes liability that cannot legally be excluded.
Prices may vary depending on factors including hair length, density, existing colour, previous treatments, amount of product required, complexity of the service and appointment time.
If your hair is materially different from the information originally supplied, or if you request a different or additional service during the consultation, any significant change to the price will be discussed before additional work begins.
If you need to cancel or reschedule an appointment, or if you have a concern following a service, please contact us as soon as reasonably possible.
Hair by Sam – Samet Zili Hairdresser
7 Artillery Row, Victoria, London SW1P 1RH
Email:
info@sametzili.co.uk
WhatsApp / Phone:
+44 7464 684420