Last updated: 15 August 2026
This Privacy Policy explains how Samet Zili Ltd, trading as Hair by Sam (“Hair by Sam”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, contact us, make an appointment enquiry, attend our premises or otherwise interact with our services.
We are committed to handling personal information fairly, transparently and securely in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations (“PECR”).
The data controller responsible for personal information processed through this website and our business is:
Samet Zili Ltd
Trading as: Hair by Sam
7 Artillery Row
Victoria, London
SW1P 1RH
United Kingdom
Email:
info@sametzili.co.uk
Telephone / WhatsApp:
+44 7464 684420
Depending on how you interact with Hair by Sam, we may collect and process information including:
We only collect personal information that is reasonably necessary for the relevant purpose.
We may collect personal information when you:
CCTV and audio recording are in operation within monitored areas of the Hair by Sam premises.
The system is used for legitimate safety and security purposes, including protecting clients, staff, visitors, property and the business premises, and assisting with the prevention, investigation and detection of incidents or crime.
When you enter a monitored area, your image may be recorded. Where audio recording is enabled, voices and conversations within the monitored area may also be captured.
CCTV and audio recordings are not used for marketing or promotional purposes.
Access to recordings is restricted to authorised persons and recordings are stored securely.
Recordings are retained only for as long as reasonably necessary for the purpose for which they were collected, unless they need to be retained for longer in connection with an incident, legal claim, insurance matter, regulatory requirement or request from an appropriate authority.
Recordings may be disclosed where reasonably necessary and lawful, including to law enforcement agencies, insurers, legal advisers, courts or other authorised parties.
Our lawful basis for CCTV processing is our legitimate interest in protecting clients, staff, visitors, property and our business premises, where those interests are not overridden by the rights and freedoms of individuals.
Individuals may have rights in relation to CCTV or audio recordings containing their personal data, including the right to request access where applicable.
For questions or requests concerning CCTV or audio recordings, please contact info@sametzili.co.uk.
We may use your personal information to:
Depending on the circumstances, we may process personal information on one or more of the following lawful bases:
When you enquire about or book a hair service, we may ask for information about your hair, including previous colour, bleach, box dye, henna, chemical treatments, keratin treatments or hair extensions.
This information may be necessary to help us assess the suitability, safety, likely duration and potential result of a requested service.
You may also choose to send photographs of your hair for consultation purposes. These photographs will be used in connection with your enquiry or service unless you separately give permission for another use.
For certain professional services, including balayage, hair colour, chemical services and hair extensions, Hair by Sam may ask clients to complete and sign a consultation, consent or service record form before treatment begins.
These forms may record information relevant to the safe and appropriate provision of the requested service, including hair history, previous chemical treatments, allergies, sensitivities, scalp concerns, previous reactions, aftercare information and details of the agreed service.
Information collected through consultation and service forms is used only where reasonably necessary to assess suitability, provide the requested service, maintain appropriate client records, respond to service concerns and meet our legal or business obligations.
Where a consultation form contains health-related information that constitutes special category personal data, it will be processed only where an appropriate lawful basis and condition under UK data protection law apply.
Consultation and service records are stored securely and retained only for as long as reasonably necessary for the purposes for which they were collected.
In some circumstances, you may voluntarily provide information concerning allergies, sensitivities, scalp conditions, previous reactions or other health-related matters relevant to the safety or suitability of a hair service.
Where this information constitutes special category personal data, we will only process it where a lawful basis and an appropriate condition under applicable data protection law are available.
Please only provide health information that is relevant to the service you are requesting.
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, maintain security and measure marketing or advertising performance.
Some cookies may be essential for the operation of the website. Other cookies, including certain analytics, advertising or tracking technologies, may require your consent before they are used.
Where consent is required, you can accept or reject relevant cookies through the cookie consent controls available on our website.
You may also be able to control or delete cookies using your browser settings.
Our website may use the Meta Pixel and related Meta technologies to help us understand website activity, measure the effectiveness of advertising and understand actions taken after viewing or interacting with advertisements.
Where required by applicable law, Meta Pixel advertising and tracking technologies will be activated only after the appropriate consent has been obtained.
Information processed through Meta technologies may include browser information, device information, IP address, website activity, pages viewed and actions taken on the website.
Meta may process information in accordance with its own privacy policies and may process information outside the United Kingdom.
Where enabled, our website may use Google Analytics, Google Tag technologies or other Google services to help us understand website traffic, visitor behaviour and the performance of our website and marketing activities.
These technologies may process information including IP address, device and browser information, pages visited, approximate location information and interactions with the website.
Where consent is legally required for the use of a particular Google technology or cookie, that technology will be used subject to the appropriate consent mechanism.
Google processes information in accordance with its own privacy policies and may process information outside the United Kingdom.
We may use analytics information to understand how visitors find and use our website, identify technical problems, measure website performance and improve our online services.
Analytics information is not used by Hair by Sam to make decisions that produce legal or similarly significant effects about individual clients.
Our website, hosting provider and security systems may automatically process technical information such as IP addresses, browser information, timestamps, requested pages, login attempts and security events.
This information may be used to maintain website security, identify malicious activity, prevent unauthorised access, troubleshoot technical issues and protect our website and business.
Pages on this website may contain links or embedded content from third-party services such as Google, Instagram, Facebook, TikTok or other social media and online platforms.
Interacting with third-party content may allow those providers to collect information about your interaction in accordance with their own privacy policies.
Hair by Sam is not responsible for the privacy practices of independent third-party websites or services.
We do not sell your personal information.
Where reasonably necessary, personal information may be shared with service providers or organisations including:
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
Some technology providers used by our website or business may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on an appropriate lawful transfer mechanism where required, such as UK adequacy regulations, approved contractual safeguards or another mechanism permitted under UK data protection law.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting, tax, insurance or regulatory requirements.
Different categories of information may be retained for different periods.
When personal information is no longer reasonably required, it will be deleted, anonymised or securely disposed of where appropriate.
CCTV and audio recordings are retained only for as long as reasonably necessary for their stated security purpose, unless a particular recording needs to be retained for longer because of an incident, investigation, insurance matter, legal claim or lawful request.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, disclosure, misuse, alteration or destruction.
Access to personal information is limited where appropriate to individuals or service providers who require it for legitimate business purposes.
However, no website, electronic communication or storage system can be guaranteed to be completely secure.
Where we send electronic direct marketing that requires consent, we will only do so where the appropriate consent has been obtained or another lawful basis is available under applicable law.
You can ask us to stop sending direct marketing communications at any time by contacting us using the details in this Privacy Policy or by using an unsubscribe option where one is provided.
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you rights including:
Your right to object: Where we rely on legitimate interests to process your personal information, you may have the right to object to that processing. You also have the right to object to the use of your personal information for direct marketing.
To exercise a data protection right, please contact us at info@sametzili.co.uk.
We may need to verify your identity before responding to certain requests.
Hair by Sam does not currently use solely automated decision-making that produces legal effects or similarly significant effects concerning clients.
If you have a concern about how Hair by Sam handles your personal information, please contact us first so that we can investigate and respond.
You also have the right to raise a complaint with the UK data protection regulator, the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk/make-a-complaint/
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers or legal requirements.
When this Privacy Policy is updated, the revised version will be published on this page and the “Last updated” date will be changed accordingly.
If you have questions about this Privacy Policy, wish to exercise a data protection right or have a concern about how your personal information is handled, please contact:
Samet Zili Ltd
Trading as: Hair by Sam
7 Artillery Row
Victoria, London
SW1P 1RH
United Kingdom
Email:
info@sametzili.co.uk
WhatsApp / Telephone:
+44 7464 684420